Service Leader - Lab

Job Description - Service Leader (Lab)

About NORTHWOLD INVESTMENTS LIMITED

Working at NORTHWOLD INVESTMENTS means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

• We help feed the world. We impact how food is produced, packaged, and made safe.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
• No matter how far human kind goes to explore new frontiers, NORTHWOLD INVESTMENTS is there to help make it happen.

Our Opening and Your Responsibilities

Did you know that our products have been used to measure samples taken from the moon, they can weigh animals for zoo conservation projects, and help put food on your table by ensuring they are safe and packaged to the requirements of our customers.

Our products help leading scientists develop vaccines and life-saving medicine globally and have been integral to laboratories conducting Covid testing and research and development in this area.

NORTHWOLD INVESTMENTS is looking for a Service Leader who will be responsible for all aspects of leadership, tactical implementation of business programs, and management of all operational issues. The Service Leader will work closely with the Operations Manager to develop strategy.

Key responsibilities include:

• Develop and expand the pipette business for specific segments.
• Manage entire sales cycle from pre-sales discussion with customers to post-sales support.
• Ability to support and respond efficiently to customer's request for technical inquiries, quotations.
• Prepare and deliver technical presentations explaining products or services to customers and prospective customers.

What You Need to Succeed

• High achievement motivation is critical – as indicated by having a strong focus on results, being disciplined and well organized, holding people accountable and seeking challenges and thriving on accomplishments.
• Demonstrates an open flexible and adaptive leadership style.
• The position requires the equivalent of at least a Diploma or Bachelor’s degree, e.g. service management, business, Chemical Engineering, Lab Technology etc. and/ or 5 years of service operations experience within the industry.

Our Offer to You

• The use of a company car with paid insurance and gas for your work and personal use plus laptop, cell phone, and expense account.
• Tuition reimbursement, educational matching gift program, perks and discounts.
• Global market strength and worldwide leadership in weighing.
• A brand name that is identified worldwide with precision, quality, and innovation.
• Thousands of patents, design and innovation awards.
• High earning potential with a consistent track record of success and promotional growth opportunities.
• State-of-the-art instrumentation and solutions.

Send Application and all relevant support documents to: career@northwoldinv.com

APPLICATION CLOSING DATE: OCTOBER 31st, 2023